Returns

(1) Our company's warranty methods for supplied goods are implemented in accordance with the original manufacturer's standard warranty policy. Unless otherwise agreed in the order, the warranty period for the goods is [90] days from the date of acceptance.

(2) During the warranty period, our company provides free repair, replacement, and other services for defective goods, except when the defect is caused by the customer's human error. Our company should repair or replace the defective goods within 5 days after receiving notification from the customer.

(3) Customers who discover quality issues with our products that are the responsibility of our company during sales must notify our company in writing within three working days of discovering the problem, specifying the product details and specific quality issues. After verification by our company, customers can return the products, and our company will be responsible for retrieving them. After our company's inventory and machine acceptance confirmation, we will provide a refund for the returned products. If there is any product damage for which the responsibility cannot be confirmed, our company and the customer will each bear 50% of the amount of the reported damaged products upon receipt.

(4) Before exchanging goods, customers should first fax a written application (including product details) to our company. With our company's approval, customers can return the goods (with a packing list attached). The returned and exchanged products must have intact packaging and no human damage to the discs, which affects secondary sales. Otherwise, our company will not handle it. If the customer returns the goods to our address or the freight station where our company is located without our company's consent, our company has the right to refuse to pick up the goods and shall not bear any responsibility arising therefrom.

(5) Our company shall be responsible for counting the products returned and exchanged by the customer within fifteen working days. The actual amount received by our company shall prevail, and the exchange price shall be based on the market sales price of our company in the month of exchange. After our finance department records the information, we will discuss the exchange with the customer.

(6) Our company emphasizes that the goods that cannot be exchanged are:

1. Our eliminated products (referring to products with packaging forms or product contents that our company no longer uses) and discounted products.
2. Products with strong timeliness refer to goods and seasonal products that our company clearly states before shipment that exchange is not allowed.
3. If the customer's purchase date exceeds 180 days (based on the date on our shipping order).
4. We do not accept products that are not shipped by our company. If the customer sends them to us without authorization, we can either send them back to the customer or treat them as garbage.
5. Our company does not accept pirated products and will hold customers accountable in accordance with the law.

(7) The freight for exchanging goods will be borne by our company.