McHugs

Returns

(1) Order Submission

Customers must submit purchase orders at least 10 days in advance for each procurement. Our company will review orders promptly and, upon confirmation, complete the stamped approval process before supplying goods as per the order requirements.

(2) Delivery Terms

Standard Shipping: We arrange logistics and deliver goods to the customer’s designated address, covering all freight/express costs.
Alternative Methods: If the customer requests special shipping (e.g., expedited), additional fees will be borne by the customer.
Quantity Verification:The delivered quantity is based on the customer’s actual receipt.For shortages, the customer must submit a written discrepancy report within 5 days of receipt. Absent such notice, the delivery note quantity will be deemed accepted.

(3) Delivery Address Management

Customers must designate a fixed receiving address.
Any changes or additions require a stamped official request letter submitted to our company.